At Manarebrave, we believe in providing clear and transparent information to ensure a smooth shopping experience. Below, you’ll find answers to the most commonly asked questions about our products, orders, shipping, and policies.

1. Orders & Payments

How do I place an order?

Placing an order is simple. Browse our collection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information. Once your order is confirmed, you will receive an email notification.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and select local payment methods based on your location.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, contact us within 12 hours of placing it. After this period, we cannot guarantee modifications.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an email confirmation with your order details. If you do not receive one within 24 hours, check your spam/junk folder or contact us at support@manarebrave.com.

2. Shipping & Delivery

Where do you ship?

We offer worldwide shipping, delivering to most countries. If your country is not listed at checkout, contact our support team for assistance.

How long does shipping take?

Delivery times vary depending on the shipping method selected:

  • Standard Shipping: 7-14 business days

  • Express Shipping: 3-7 business days

  • Overnight Shipping: 3-5 business days (available in select regions)

Delays due to customs, carrier issues, or weather conditions are beyond our control.

Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment’s progress.

Do I have to pay customs fees or import taxes?

For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These fees are the responsibility of the customer.

3. Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Visit our Refund & Returns Policy for complete details.

How do I return an item?

To initiate a return, contact our support team with your order details. Once your return is approved, you will receive instructions on where to send the item.

Can I exchange an item?

Yes, exchanges are available for sizing or product issues. Contact us within 30 days of delivery to arrange an exchange.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact our support team immediately with photos of the issue. We will arrange for a replacement or refund.

4. Product Information

Will I receive the same product as shown in the pictures?

Yes. All our product images are professionally taken to represent the items accurately. However, minor color variations may occur due to lighting and screen settings.

How do I find my size?

Each product page includes a size guide to help you find the perfect fit. If you need additional assistance, contact our team for personalized recommendations.

Are your leather jackets genuine?

Yes. Our leather jackets are made from high-quality genuine leather, designed for durability and timeless style.

5. Account & Customer Support

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.

Where can I view my sales receipt?

Your order confirmation email serves as your receipt. You can also log into your account to view your purchase history.

How can I contact customer support?

For any inquiries, reach out to our support team via:

Business Name: Manarebrave
Email: support@manarebrave.com
Business Hours: 9:00 AM – 9:00 PM
Support: 24/7 via Live Chat
Phone: (+351) 920768271
Address: Bloco 5, Apt 4403, Avenida Sá Carneiro, Vila Nova, 8200-340 Albufeira, Portugal