Effective Date: 25/03/2025

At Manarebrave, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy under the conditions outlined below.

1. Eligibility for Returns

You may return an item for a refund or exchange within 30 days of delivery, provided it meets the following criteria:

  • The item must be unused, unworn, and in its original condition with all tags attached.

  • The product must be returned in its original packaging.

  • Items marked as final sale, custom-made, or personalized cannot be returned.

  • Any item returned due to manufacturing defects or incorrect shipment will be fully covered by Manarebrave.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Submit a Return Request

    • Log in to your Manarebrave Account and navigate to Order History.

    • Select the order and click “Request Return” to receive return instructions.

  2. Prepare Your Package

    • Ensure the item is securely packed with all original tags and packaging.

    • Print and attach the provided return shipping label.

  3. Ship the Item

    • Drop off the package at your nearest shipping carrier.

    • Keep the tracking number for reference.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

  • Refund Approval: You will be notified once the return is approved.

  • Refund Method: Refunds are issued to the original payment method.

  • Processing Time: Refunds typically take 5-7 business days to reflect in your account.

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to a mistake on our part.

4. Exchanges

If you need a different size or color, you can request an exchange within 30 days of delivery.

  • Exchange Approval: Once we receive your original item, we will ship the replacement.

  • Processing Time: Exchanges are processed within 5-7 business days of receiving the returned item.

  • If the requested item is out of stock, we will issue a refund instead.

5. Non-Returnable Items

We cannot accept returns or exchanges for:

  • Personalized or custom-made items

  • Final sale or clearance items

  • Items that have been worn, washed, or altered

  • Damaged items due to misuse

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@manarebrave.com with your order number and photos of the issue. We will arrange a free replacement or full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  1. Check your bank or credit card statement.

  2. Contact your payment provider, as processing times may vary.

  3. Reach out to our support team for further assistance.

8. Contact Us

For any questions regarding our Refund and Returns Policy, contact us at:

Business Name: Manarebrave
Email: support@manarebrave.com
Business Hours: 9:00 AM – 9:00 PM
Support: 24/7 via Live Chat
Phone: (+351) 920768271
Address: Bloco 5, Apt 4403, Avenida Sá Carneiro, Vila Nova, 8200-340 Albufeira, Portugal